Frequently asked questions

WHAT ARE THE DIFFERENCES BETWEEN ACT! PRO & ACT! PREMIUM?

Act! Premium includes Act! Premium for Web and Act! Premium Mobile enabling remote and mobile users to access Act! in real time via Internet Explorer and mobile devices.

Act! Pro is limited to a maximum of 10 users. Act! Premium supports larger and faster growing teams and there isn't any defined user total limitation. 

The Premium edition also has extended tools to support larger teams including advanced user security control and team dashboards.

HOW EASY IS ACT! TO SET-UP?

In addition to installing ACT! on a server & PC’s, you should consider how your database will be personalised.

This may include changing field names, adding new field options, adapting Act! screens and importing legacy data.  You may also want to customise the Act! sales opportunity module, configure ACT! e-marketing and customise standard reports.

In instances where Act! has failed to deliver expected results we consistently find that users have not embraced the system because they were given a default database design &/or did not receive adequate training.

As Act! business partners we offer on-site consultancy help to support new implementations of Act!

HOW DOES ACT! COMPARE WITH OTHER CRM SYSTEMS?

As an easy to use, scalable and cost effective system, ACT! has consistently been the leading entry level contact management solution for over 25 years.

With a low cost of entry compared to many competitor packages ACT! can be deployed for a one-off cost with no recurring maintenance costs.

HOW CAN I ACCESS ACT! REMOTELY?

ACT! enables remote working through several methods.

• By network via Terminal Server, Citrix connection or through a Virtual Private Network connection remote users can gain real-time access to shared ACT! data on a server.
• Where offline access is needed remote users can work from a local copy of the database. This can be the entire ACT! database or just a portion that reflects their records. Updates can be synchronised with the master database when the local copy is next connected.
• ACT! Premium also provides remote access via web browser using ACT! Premium for Web for real time access including ACT! Premium Mobile.
• Further subscription options are available to access ACT! from mobile devices.

HOW CAN ACT! BE USED FOR EMAIL MARKETING?

ACT! includes functions for email merging enabling users to build mailing lists and send mass communications. This is effective for simple email templates using plain text or messages that feature 1-2 images and are sent in small batches of up to around 500 contacts.

ACT! also includes integration with ACT! Emarketing to handle larger batches of emails, support HTML email templates  and report email campaign open / click data. This also reveals a ranked call list of prospects based on user actions in response to each message. A separate subscription is required for ACT! Emarketing.

WHAT RECURRING ACT! CHARGES DO I HAVE TO PAY?

ACT! licences don’t incur any on-going charges. Optional ACT! support and upgrade cover packages are available.

What is the newest version of ACT?

Act! v18 is the newest and most intelligent version of ACT. With enhancements to integration and automation, it's easier than ever to turn your marketing efforts into successful sales. The Web version is compatible with Windows 10, Chrome and Internet Explorer 11.